If you’re getting “This app can’t open – A problem with
Windows is preventing Screen Snipping from opening.
Refreshing your PC might help fix it” error on Windows 11,
you’re not alone.
A bug in
Snipping Tool (snippingtool.exe) is causing it to crash
repeatedly for several users on Windows 11. The bug appears to
be widespread and it has been reported by a lot of users on
forums, Feedback Hub and social media.
These user reports initially made us think that the problem is
in Windows 11’s upgrade process for Windows 10. But after some
additional testing showing that Windows 11’s Snipping Tool
works perfectly fine on clean installs or devices where Store
is not set to auto-update apps, it seems the issue actually
might stem from expired certificates.
Over the weekend, Microsoft digital certificate expired and it
is causing Windows apps to crash repeatedly for some users.
According to our tests and user reports reviewed by us, the
error message simply states that the “This app can’t open” and
a problem in Windows is preventing “Snipping Tool from opening.
Refreshing your PC might help fix it”.
The Snipping Tool (snippingtool.exe) crashes can end up closing
the app entirely, but it’s typically experienced when the user
click on the “New” button to capture the screen. Looking
through comments in the Feedback Hub, it does seem that the
problem is widespread.
It’s worth noting that the crashes are only affecting Windows
11 users – with people using classic Snipping Tool or Snip and
Sketch on Windows 10 not experiencing these issues.
“Since upgrading to Windows 11, Snipping Tool does not
function, even after uninstall/reinstall. Error is “A problem
with Windows is preventing Screen Snipping from opening.
Refreshing your PC might help fix it.” SFC and refresh did not
fix the issue,” one user noted in the Feedback Hub.
“Win + Shift + s doesn’t do anything. On opening the app from
search a message pops up saying “A problem with Windows is
preventing Screen Snipping from opening. Refreshing your PC
might help fix it. Everything is up-to-date,” another user
Although some users are blaming Windows 11 upgrade for Snipping
Tool crashes, after looking into the issue extensively, we’re
confident that the bug has nothing to do with the operating
system itself, and it’s most likely due to a new update or
A Microsoft support agent confirmed that “this is an ongoing
issue and it will be fixed soon”.
How to fix “This app can’t open” error for Snipping Tool on
To fix the error “A problem with Windows is preventing Screen
Snipping from opening”, you can try these steps:
Change the date to fix Snipping Tool crashes:
- Open Settings app.
- Navigate to Time & Langauge.
- If the ‘Set time automatically option is switched on”, turn
- Select “Change” next to ‘Set date and time manually’.
- Change the Date to October 31 or before, and change it back
to the latest date.
Following the above steps should resolve the problem in most
cases. If you’re still unable to launch Snipping Tool after
upgrading to Windows 11, use these steps:
- Open File Explorer.
- Navigate to the system drive.
- In the Windows.old folder, navigate to the following path:
Windows > System 32.
- In the System32 folder of Windows.old, you’ll find the link
You can simply double-tap on .exe to use the classic snipping
tool on Windows 11.
According to sources familiar with the development, Microsoft
is aware of the reports and they’re rolling out a fix.