Windows 10 updates are causing major issues for some users

Windows 10 desktop in light

Windows 10 May 2020 Update and June 2020 cumulative updates are
causing a host of problems yet again, with users reporting
several issues including problems with Google Chrome and
desktop UI over the past few days.

Windows 10 May 2020 Update, also known as version 2004, has
been in testing with Windows Insiders for around 15 months, but
there are several issues in the update, many of which could
break key features or prevent apps or drivers from working when
you force the upgrade.

Microsoft last month outlined the issues with May 2020 Update
in its support documentation, noting that each of these
problems will be fixed or mitigated in a future cumulative

Microsoft initially acknowledged the following bugs:

  • Bluetooth connectivity problems
  • Audio driver issues
  • Blue Screen of Death due to thunderbolt dock
  • Nvidia, Realtek and Intel driver issues
  • Compatibility issues when the variable refresh rate is
    plugged into an Intel integrated processing unit.

With recent cumulative updates, Microsoft says it has resolved
or mitigated the following issues:

  • DISM incorrectly report corruption status.
  • Unexpected restarts for Surface products and other devices
    using Always On, Always Connected feature.
  • Mouse input missing in apps and games that use GameInput
  • Print spooler bug, which broke down both network-based and
    software-based printers or printing features in apps, has been

According to reports, Windows 10 May 2020 Update and recent
cumulative updates are also plagued with the following issues.

Windows Update drivers loop

Many users are reporting that their computer is stuck in a

driver update installation loop after upgrading to Windows 10
version 2004.

“Windows Update trying to install Intel Corporation – Display – after being installed successfully. It ends up
giving an update error saying a better driver is installed, but
it’s trying to install the exact same one,” one user noted in
the Feedback Hub.

Windows Update error
Image Courtesy: Reddit

Microsoft has yet to acknowledge reports of a driver bug
causing installation loop. For now, it appears that you will
need to manually block the particular driver update with ‘Show
or hides’ troubleshooter tool.

To block a particular driver update, follow these steps:

  • Download and launch “Show or hide updates”
    troubleshooter from Microsoft’s support
  • Click ‘Next’ to start checking for updates.
  • Click ‘Hide’ updates.
  • Check the box next to the Intel Corporation Driver update.
  • Click Next.

Close the tool and check for updates again. The driver package
should disappear from the Windows Update page.

Chrome login

After installing Windows 10 version 2004 and June 2020 patch
for Windows 10 version 1909, users are reporting that certain
apps such as
Google Chrome lose their saved passwords, extensions, cookies
and credentials on every reboot.

Many folks have reported that these issues happen to them every
time they close Google Chrome and restart Windows 10.

For example, one user noted that the update is breaking the
authentication mechanism, while others claim that their cookies
and extensions are also reset to the default values.

Those using Google Chrome also reported that they are being
logged out of their account when they reboot their PC. This
issue is also happening with OneDrive, Microsoft Edge, and even for some users.

Fortunately, engineers from both Google and Microsoft are
looking into the reports, and more details could be shared in
the coming weeks.

For now, if you notice issues with Chrome or other apps where
you need to authenticate your account, you should roll back to
Windows 10 version 1909 and uninstall June 2020 Patch, and then
pause the updates.

Optimize Drive tool broken

Many users have confirmed that
Windows 10 May 2020 Update breaks down the Optimize Drive
tool, which allows you to defrag your hard drives and
optimize your SSDs.

The Optimize Drive tool, which is Windows 10’s built-in hard
drive maintenance tool,  typically operates in the
background and also allows you to manually run scans to
optimize the drives.

After Windows 10 version 2004, a lot of people reported that
the tool is broken and it does not log the status or history of
its scans.

As a result, if you open the tool, you’ll notice that no scans
were done and it could warn you that your storage drive needs
‘optimization’, but in reality, the drive has already been

Drive Optimizer
Before and after a system reboot

Fortunately, the drive optimization feature is still working in
the background and you can confirm this in the Event Viewer

It’s also worth noting that Windows Insiders had already
reported the issue to Microsoft and the company fixed it in
preview builds, but the bug somehow slipped into Windows 10 May
2020 Update.

Some users have also claimed that Optimize Drive tool optimize
the SSDs more often after the May Update.

Microsoft is planning to fix these issues later this year.

Storage Spaces

Microsoft has
acknowledged widely reported Storage Spaces issues in
Windows 10 version 2004. According to Microsoft, some users
might face
issues when trying to access Storage Spaces after installing
May 2020 Update on their systems.

The bug affects some configurations and those affected will see
‘RAW” under the partition in the Disk Manager tool. You’ll also
get errors when you run ‘chkdsk’ command after upgrading to
version 2004.

At the moment, Microsoft is not aware of any workaround and you
should avoid upgrading to version 2004 if you use Storage

Breaks desktop

Users have also reported that Windows 10 June 2020 patch for
version 2004 is
forcing the tablet mode interface on the normal desktop.

According to reports spotted on Reddit and Microsoft’s own
forum, Windows 10 bug forces tablet mode even when the feature
is turned off.

As a result, Search box would not appear on the taskbar and
File Explorer will have more white space and gaps between icons
or folders.

To fix the issue, you need to turn off tablet optimization by
navigating to Settings > System > Tablet.

In Tablet mode settings, click on ‘Change additional tablet
settings’ and turn off all options under ‘When I’m not using
tablet mode’.

Other problems

Many users have also reported other problems including Blue
Screen of Death and performance issues after installing May
2020 Update.

We’ve listed some of the critical and widely reported issues
above, but it’s likely that are other bugs as well.

Fortunately, Microsoft has confirmed that it won’t push the
Windows 10 version 2004 upgrade to your system unless it’s safe
and drivers are compatible.

The best thing you can do if you have any Windows 10 issues is
to roll back to the previous version of the OS from Settings
> Update & Security > Recovery. Or you can also
download ISO images of Windows 10 May 2020 Update and clean
install the operating system.

If you don’t see the option to
download and install Windows 10 version 2004 in Windows
Update page, resist the urge and don’t use Media Creation Tool
or Update Assistant to manually download it.

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