Windows 10 update and Intel driver glitch causes display issues – Windows 10 May 2019 Update has fewer issues than the dramatic
October 2018 Update release, but that doesn’t mean it is
completely unbroken. In fact, Microsoft blocked Windows 10 May
2019 Update on Surface Book 2 for more than two months due to
dGPU compatibility issues.
Windows 10 KB4517389, which is an important update to address
security issues and printing bug, turns out to be causing more
problems for some users.
Microsoft has already confirmed that the October 2019 Patch
Tuesday update breaks down both
Start menu and
classic Edge browser, but it appears that there is a
compatibility problem that causes display issues.
According to posts on Microsoft’s
community forum, Reddit
bug reportedly affects machines using Intel DCH display driver
version 22.214.171.12457, as there are compatibility issues still
to be ironed out.
If you install Windows 10 KB4517389 (Build 18362.418) on a PC
that has Intel display driver version 126.96.36.19957 or
possibly other versions, basic features like Start menu,
Windows Search or Google Chrome will render incorrectly.
Thankfully, you can roll back to a previous version of the
driver or update it to a newer version altogether to resolve
the compatibility error.
- Open Device Manager.
- Intel graphics card would be listed under Display Adapters.
- Double-click the problematic driver.
- Navigate to the Driver tab and click the Roll Back Driver
- Click Yes to begin the roll-back process.
- Reboot the system.
At the time of writing this story, more than 60 users have
confirmed display issues on Microsoft’s community
forum. Users have documented the following bugs:
- Windows Search and Internet Explorer with ‘X’ across dialog
- Triangled images in Microsoft Word.
- Chrome rendering a black screen.
“Confirmed here as well. The driver rollback works until the
machine updates and breaks again. This usually takes a couple
days. Now we are trying to find a way to stop the machines from
updating as anyone with this model can no longer function,” a
Microsoft is yet to acknowledge display issues on Windows 10
and we don’t know if the bug is widespread.