Windows 10 May 2020 Update could go wrong for some users

Windows 10 version 2004 update

On May 27, Microsoft began rolling out its Windows 10 May 2020
Update to some PCs, not everyone. You can force the upgrade on
your device or manually install it by checking for updates, and
while most users get their update applied successfully, some
have reported a number of issues after the major upgrade.

Windows 10’s May 2020 Update is off to a bumpy start for some
people and compatibility issues range from minor to
devastating, depending on what hardware and drivers you’re

Microsoft’s own Surface products aren’t immune to its major
software upgrade and the company isn’t even offering the May
2020 Update to Surface Pro 7 and Surface Laptop 3.

Here’s a list of the confirmed known issues:

  • Intel
    Optane Memory Pinning error after upgrading to Windows 10
    version 2004.
  • DISM
    reports incorrect status.
  • Bluetooth connectivity issues for PCs with Realtek drivers.
  • Variable refresh rate fails on devices with Intel iGPU.
  • Issues with Conexant ISST audio driver.
  • BSOD when plugging or unplugging a Thunderbolt dock.
  • Unexpected restarts for devices using Always On, Always
  • No mouse input in certain apps and games using GameInput
  • Boot issues on devices with aksfridge.sys or aksdf.sys.
  • Nvidia’s older driver causes a Blue Screen of Death.

Long installation process

On older hardware, Windows 10 May 2020 Update could take a good
chunk of time to install.

Working on updates

The amount of time it takes can be affected by multiple factors
and some people have reported that “Working on updates” screen
can take hours alone, and your device may remain stuck at the
Blue screen.

Watching the blue screen/installation screen for hours might
make you think something’s gone terribly wrong, but it’s

Strikes down drivers

A thread
on Reddit has many users complaining about a bunch of
compatibility issues with Windows 10 May 2020 Update. Users
have documented USB issues, Bluetooth issues, Webcam issues,
and other driver-specific problems.

Windows 10 Device Manager

Some have also reported
audio issues after upgrading to Windows 10 version 2004 and
root cause of the audio issues is not yet known.

Performance issues

Windows 10 version 2004 update appears to have caused
performance issues, slow boot time, and installation issues on
some PCs.

“Issue is Windows 10 feels slightly sluggish compared to 1909.
Also the start menu causes lag for my computer for about two
seconds before returning to normal,” one user noted.

“Restoring to previous version got it back to normal. My boot
times were twice as long with 2004. I’ve never had any problems
before with a feature update,” another user confirmed.

“My PC usually took less than 5 seconds to shut down before the
update but now it takes about more than 20 seconds to shutdown.
I updated via the update assistant tool,” a user wrote.

It’s possible that older drivers are conflicting with Windows
10 May 2020 Update and affecting the performance of some

The update has also failed to install on some systems with
uninformative error messages, and we suspect we’ll see
complaints about problems as the May 2020 Update continues to
reach more Windows 10 users.

Temporary user profile

We’re also seeing a reappearance of the old user profile bug,
which causes a temporary data loss.

“I applied the latest update to my PC. It has erased all of my
files in pictures and downloads. It also removed every app that
I had installed and all my settings in both Edge and Chrome
browsers. It is as if my PC were brand new out of the box,” one
user wrote.

In some set of Windows 10 updates, PC will load with a
temporary user profile and return to the desktop without their
files, shortcuts, customization, and other important data
including documents.

The documents, pictures and other important data are still
there and users should be able to restore their main profile by
restarting the machine for at least six 6 times.

Blue Screen of Death and Green Screen of Death

Some users with older drivers have also reported Blue Screen of
Death and Green Screen of Death errors.


The vast majority of users won’t experience any problems with
Windows 10 version 2004, but you should not force the update if
you use unsupported or old drivers of Bluetooth, WiFi or

With recent cumulative updates causing many issues, it’s always
recommended to install updates only when they become available
or offered automatically to your device, regardless of the

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