Windows 10 comes with a feature called ‘Credentials Manager’
that stores your sign-in information for websites, apps, and
also networks, including the VPN connections. Windows
Credentials feature isn’t new and it’s been around for a long
time, and it is designed to save your login usernames and
Windows 10 version 2004 has a bug that interferes with
Credentials Manager and it breaks Chrome, Edge, Windows apps,
or VPN’s ability to authenticate users or let them sign in to
their accounts. Users have also reported that they are being
logged out of their browser or apps every time they restart
The problem appears to make Windows Credentials Manager
forgetful and apps or OS features that depend on Windows
Credentials won’t remember the username/password after reboot.
“Outlook 2010 would not stay logged in. Also, all the Chrome
sites that I like to leave logged in will not stay logged in,”
one user told us.
Based on this comment, we discovered multiple threads on
Microsoft’s community forum and Feedback Hub. In a thread,
users documented the following problems:
- Outlook, Acrobat, Lastpass extensions repeatedly ask for
- Settings app periodically urges re-authentification with
- Login issues with Microsoft Edge and Google Chrome.
The reports appear to suggest that Windows cannot remember
credentials for a variety of apps. The problem is not limited
to apps as it also breaks networks, including VPN connections.
In another thread,
users reported that Windows Security is also unable to
authenticate their VPN connections.
In a dialog window, Windows Security reports that the username
or password for the connection is incorrect and VPN
This problem also appears to be associated with the Windows
Credentials Manager, which incorrectly reports that the Windows
connection credentials are invalid.
“After the upgrade to 2004, I can no longer connect to the
office VPN. The error message simply says there is a problem
with my login credentials,” one user noted in the Feedback.
“Using an integrated SSTP VPN connection with the
“Automatically use Windows user name and password” option
selected. When I attempt to connect, I am told my password is
incorrect and I have to fill in my password. My password works,
it just is no longer is automatically used when I try to
connect to VPN,” another user noted.
This has been widely reported for weeks, and Microsoft has
already acknowledged issues with VPN
connection. Fortunately, a fix is being developed and it will
be released to consumers and businesses soon.
How to fix issues with Windows Credentials
A lot of users have reported that reconnecting the Microsoft
account to Windows could resolve the problem. In order to fix
issues with Windows Credentials, follow these steps:
- Open Windows Search.
- Search for ‘Your account info’.
- Click on ‘Sign-in with a local account instead’.
- Once you’re signed in with a local account, reboot Windows.
- Go back to the ‘Your accounts info’ settings and reconnect
your Microsoft account.
If nothing works, you may need to roll back your device to
Windows 10 version 1909 or older.