Windows 10 has just received a fix for the Blue Screen of Death
and “win32kfull.sys” errors. For version 20H2 / 2004, Windows
10 KB5001567 is currently rolling out via Windows Update and it
fixes all the
printer issues which were accidentally caused by KB5000802
and other security updates.
As you may recall, Windows 10 KB5000802, KB5000803, KB5000808
and other cumulative updates released on March 9 proved
seriously troublesome for devices using certain printer
drivers. After the update, users were unable to use
printers from popular brands, such as Kyocera, Ricoh and
Windows 10 KB5000802 update also resulted in issues for
software-based printing, which includes LibreOffice, Notepad,
and even print to PDF functionality was affected in rare cases.
Fortunately, a proper fix for the “APC_INDEX_MISMATCH” bug is
now rolling out and it will also patch your printer issues. For
version 20H2, the hotfix is in the form of Windows 10
KB5001567, which is currently marked as “optional
If you check for updates today, you’ll see the following update
under the “optional quality update available” section:
2021-03 Cumulative Update for Windows 10 Version 20H2
for x64-based Systems (KB5001567)
Download Links for Windows 10 KB5001567
Windows 10 KB5001567 Direct Download Links: 64-bit and
APC_INDEX_MISMATCH fix for Windows 10 version 1909, version
1809 and older
For those on older versions of Windows 10, a new optional
hotfix update is available for your device too.
If you’re still using version 1903/1909, Microsoft says your
device will receive Windows 10 KB5001566 to
fix an issue that might cause blue screen “APC_INDEX_MISMATCH”
when using apps to print to certain printers.
Here’s a list of all cumulative updates released to fix the
“APC_INDEX_MISMATCH for win32kfull.sys” error:
- Windows 10 version 20H2/2004 – KB5001567
- Windows 10 version 1909/1903 – KB5001566
- Windows 10 version 1809 – KB5001568 (Enterprise & Education
- Windows 10 version 1803 – KB5001565 (Enterprise & Education
How to get the fix now
This fix is currently marked “optional”, which means it won’t
be downloaded and installed on your computer automatically, at
least not yet. If you want the patch now, you can grab the
cumulative update by downloading it manually from Windows
To fix the win32kfull.sys error, Microsoft recommends following
- Open Settings.
- Click on ‘Check for updates.
- Under the optional updates section, click on ‘Download and
Install’ or you can also visit optional updates in the Settings
As you can see in the above screenshot, you can apply the
hotfix by clicking on the “Download and install” button. Once
done, you’ll need to reboot the system and your printers will
start working again.
The second method to get the cumulative update is by directly
downloading it from the Microsoft Update Catalog, where you’ll
find the download links for 32-bit and 64-bit Windows 10
Windows 10 Blue Screens after March 2021 cumulative updates
As we mentioned at the outset, new patches released on March 9
are leading to some users experiencing Blue Screen of Death
(BSoD) crashes when they click on the ‘print’ option in some
If your device is affected, it’ll immediately crash with the
following error message:
- APC_INDEX_MISMATCH for win32kfull.sys
In a statement, Microsoft said that the bug is hitting a
“subset of customers” only, but users told us that variety of
printers are affected. In user reports, we observed that the
bug is hitting printers from Kyocera, Ricoh, and others.
For now, it looks like you can apply the out of the band
‘optional update’ to address the printing and blue screen bugs.
It’s also important to note that Microsoft is planning to
include these fixes in April 2021 cumulative updates (Patch
Tuesday), which is currently scheduled to launch on April 13.