Windows 10 KB5000802, KB5001567 causing new critical printing issue

Windows 10 new printing bug

Microsoft’s latest patch for Windows 10 printer issues doesn’t
work properly for everyone, and causes another printing
problem, according to user reports. The affected Windows 10
updates are
Windows 10 KB5000802 (March patch),
Windows 10 KB5001567 (hotfix for BSOD), and other updates
released between March 9 and 16.

It was reported last week that Windows 10 March 2021 cumulative
updates caused serious problems including “APC_INDEX_MISMATCH”
and “win32kfull.sys” blue screens, especially for those using
printers.

On March 15, Microsoft published four optional ’emergency’
updates – KB5001567, KB5001566, KB5001568 and KB5001565 – to
address recent printing and blue screens some users have
experienced in version 20H2, version 2004, version 1909, and
older.

New printing issues after KB5000802, KB5001567, KB5000808,
KB5001568 and other updates

According to user reports, the hotfix for Windows 10 also
causes working printers and software-based printing to break.

“We had no BSOD issues, but when printing photos only part of
these appear on paper, also, invoices are printed, but without
graphics. We also have the problem with all Dymo printers,
which print blank labels. This KB5001567 patch does not solve
these two (for us major) printing problems (running Windows 10
20.04, printing to PDF, HP and Dymo),” one user told us.

“I assume this has fixed some BSOD issues, but I hadn’t seen
any of those. What I’ve seen tons of is “can’t print at all” or
“can only print the first page of a multi-page doc” or
“printing is missing half the page” etc. And none of those
issues appears to be fixed by this out of band update,” another
user confirmed the problem.

Incredibly, this is the same issue many people experienced last
year after they installed June 2020 cumulative updates, which
was supposed to address performance issues.

Unexpected results when printing from some apps on Windows 10

In an update to one of the support
documents, Microsoft has confirmed that elements of
documents might print as solid black after recent cumulative
updates.

The colours, logos, and tables lines will be missing in the
printed documents as well.

Here’s a complete list of all affected cumulative updates:

  • Version 20H2/2004 — KB5000802 (March security update)
  • Version 1909 — KB5000808 (March security update)
  • Version 1809 — KB5000822 (March security update)
  • Version 1803 — KB5000809 (March security update)
  • Version 20H2/2004 – KB5001567 (hotfix for BSOD)
  • Version 1909/1903 – KB5001566 (hotfix for BSOD)
  • Version 1809 – KB5001568 (hotfix for BSOD)
  • Version 1803 – KB5001565 (hotfix for BSOD)

In some cases, Windows 10 March 2021 update also causes a blank
page or label when printing from some apps.

Microsoft is currently investigating the second printing
problem and it plans to issue another fix in the coming week.

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