All four major U.S. carriers had a bit of a rough morning.
Verizon, T-Mobile, Sprint, and AT&T customers have been reporting on Down Detector and Twitter that the carriers suffered from a network outage this morning. The issues seem to have been concentrated along the East Coast, with the Carolinas being the hardest hit with problems.
Whatever Verizon got going on with there power outage, it’s affecting @TMobile as well here in Fayetteville, NC. I’m having problems and other family members who have T Mobile the same problem. Our service is getting crossed and call failure when we try to make a call.
— Natasha Williams (@slimmy036) January 31, 2020
Verizon has confirmed that it’s having some problems in the Carolinas, telling one customer that Charter Communications made a change to its network of fiber lines this morning that impacted many of its cell sites. Verizon uses Charter’s fiber lines to carry info between cell sites and the core network in that area.
Verizon uses Charter Communications fiber lines to carry information between its cell sites and the core network in your area. This morning Charter made a change to it’s network which impacted a number of our cell sites. Charter is working quickly to fix this issue. *MLR
— Verizon Wireless CS (@VZWSupport) January 31, 2020
Charter is said to be “working quickly” to fix the problem. However, there’s been no official announcement yet that the issue has been completely resolved.
The good news is that the issues appear to be subsiding, with the Down Detector reports falling back to normal over the past hour or so. Did you have any problems with your wireless service this morning?
The last hour or so. I’m in Greensboro NC. Is there an outage I should be aware of because otherwise I don’t know what’s going on.
— candidly jasmene (@jasmenedanielle) January 31, 2020