The UK consumer group Which? recently conducted a survey and it
appears that close to 50 percent of users have experienced
issues while using Windows 10 operating system. The Which?
survey includes 1,100 members, and interestingly, no less
than half of all Windows 10 users have experienced a bug in the
The survey claims that the 21 percent respondents have
experienced issues with apps and the OS itself. The 16 percent
of the users have experienced users with hardware, like
printers and audio system.
The surveyed users also reported some critical problems, like
emails accounts sync and even complete PC failures. Which?
also contacted Microsoft and if appropriate, the group believes
that the software giant should pay compensation to those
who have experienced loss as a result of Windows 10.
“Microsoft needs to finally engage with its customers, do more
to fix the problem and pay out compensation, where
appropriate,” Alex Neill, Which? Managing Director of Home
Products and Services, said in a statement.
The UK consumer group is also asking Microsoft to
honour users consumer rights, and it has already contacted
Microsoft to discuss the problem. Microsoft is looking into it,
and the software giant would consider the proposals.
“We want to make sure our customers receive the right support
they need to get the best Windows update experience and we will
continue to review customer enquiries and issues on a
case-by-case basis to ensure individual help and resolution
where possible. In addition, Which? members are very important
to us so we are currently exploring ways in which we can work
together in the future to ensure they have the support that
they need in a way that is easy and quick,” Microsoft said in a
statement, according to the UK consumer group.
The growing number of complaints received from customers has
always been a matter of concern for the software giant.
The group adds that Microsoft should give users an
option to choose whether to receive updates or not.
Microsoft recently started rolling out
Windows 10 April 2018 Update and there have been reports
about major problems affecting some systems.
Microsoft acknowledged it and also offered a workaround.