Microsoft has been working on a dual-screen or foldable device
for a quite long time and Courier was the first attempt at
Last month, Microsoft finally launched the Courier-like Surface
Duo with a 5.6-inch display, 360-degree hinge, 11-megapixel
camera, and mid-range hardware for $1,399. Surface Duo screens
are available side by side, so you can perform multiple tasks
and run several apps at once.
Surface Duo comes in a plastic body and it has a slim design,
which gives it an edge over bulkier phones like the Galaxy
However, Microsoft’s first dual-screen Android phone is still
at its first-generation with a few thousand early adopters in
the United States.
Surface Duo is supposed to present the future and it works
well, but just two weeks after Microsoft started shipping the
phone in the US, multiple users have begun experiencing
Users have reported a wide range of issues with the Surface
For example, Surface Duo owners are reporting that the plastic
surrounding the USB-C port is prone to cracks as the plastic
frame of the device is not robust enough. Likewise, others
claimed that the revolutionary hinge is also breaking on its
We’ve also seen reports of
call drops and call delays when using the Surface Duo with
Verizon, AT&T and T-Mobile.
Now, users have flagged
yellowing problem with the plastic corners of the Surface Duo.
Yellowing is often the result of UV light, sweat on the hand or
the oil and it’s noticeable on devices with white plastic
Unfortunately, Surface Duo owners claimed that they’re unable
to remove the yellow spots from the device even with alcohol
We’re not sure why some early units have these issues just a
few days of usage, but it’s possible that Microsoft shipped
some units that weren’t tested enough.
Microsoft will most likely share more details about the Surface
Duo issues in the coming days.