Not seeing Windows 10 May 2019 Update? Here are the possible reasons

Surface devices

Microsoft confirmed on last Tuesday that it has
begun making the Windows 10 May 2019 Update generally
available, but the update is apparently not showing on PCs
with incompatible services running. Many users have claimed on
Twitter and Reddit that the update doesn’t show up in Windows
Update and Update Assistant says the PC isn’t compatible due to
driver or software issues.

In new support bulletins, Microsoft has documented the possible
reasons that may block the Windows 10 May 2019 Update.

Older versions of BattlEye not compatible

Microsoft says you’ll not receive the May 2019 Update if you
have games that use older, incompatible version of
BattlEye software. This is because Microsoft has detected
compatibility issues that could cause various issues.

Here’s what you can do to fix this compatible problem:

  • Update your games to the latest versions so that the
    BattlEye software is also up-to-date.
  • Uninstall BattlEye.
  • Reopen your game.
  • Restart your PC and open the game again.
  • Uninstall and reinstall the game.

You can skip this upgrade block by manually installing Windows
10 May 2019 Update, but the company recommends against this
step. Microsoft says that forcing the upgrade on an
incompatible device could end up causing other issues.

Updating BattlEye to the latest version is the only way to go,
Microsoft insists.

Some versions of Intel display drivers not compatible

Microsoft detected a problem with certain Intel display drivers
and Windows 10 May 2019 Update where the display brightness
won’t change unless you restart the PC.

“After updating to Window 10, version 1903, brightness settings
may sometime appear as if changes applied took effect, yet the
actual display brightness doesn’t change,” the company

Microsoft has blocked the May 2019 Update on such devices. If
you believe you have incompatible Intel display drivers, update
them from your PC manufacturer or Intel’s website.

AMD RAID driver incompatibility

Microsoft recently confirmed that installing Windows
10 May 2019 Update could fail if the device is using
certain versions of AMD RAID drivers.

A problem with certain AMD Raid driver and Windows 10 May 2019
Update may cause stability issues.

As per the support document, the problem is associated
with AMD RAID drivers that are older than
Microsoft recommends users to get this or newer version of the
drivers to install Windows 10 version 1903.

You can always install the update via Media Creation Tool, but
Microsoft is against this solution as it may cause unexpected

If you use the Update Assistant tool, the process of
installing the new update fails immediately after it scans the

USB device or memory card

If you connect USB storage devices or SD memory cards to your
computer and then check for updates, the May 2019 Update will
not show up or fail to install.

Any USB device, which themselves are assigned a dedicated drive
in Explorer once they are plugged in, could block the May 2019

Wrapping up

Windows 10 May 2019 Update may not install on PCs for some
other reasons as well. In this case, you have to make sure that
all your drivers, apps and services are up-to-date.

Some users have also claimed that May 2019 Update may not
install if PDF stuff is enabled in Windows features settings.

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