Microsoft’s Cortana might respond better to your feelings in future

Microsoft Cortana

Microsoft insists Cortana for Windows 10 is here to stay and
improvements for the digital assistant are planned. Microsoft
recently added a new version of Cortana to the Microsoft Store
and a new patent from the Redmond giant has revealed that
Cortana might get better at responding to your feelings.

Spotted by us, a new patent titled ‘PROVIDING EMOTIONAL CARE IN
A SESSION’ was filed by Microsoft in January 2018 and published by
WIPO on July 18, 2019. The patent suggests that Cortana
could get better at remembering previous parts of conversations
and offer better contextual responses.

Cortana will also create or obtain a user profile that would
have information on the user’s emotion.

“A user profile of the user may be obtained. A first group of
textual descriptions may be generated from the first group of
images based at least on emotion information in the user
profile. A first memory record may be created based at least on
the first group of images and the first group of textual
descriptions,” the patent explains.

Cortana patent
Image Courtesy: Microsoft / WIPO

Microsoft has shared more technical background in the patent
application:

The electronic conversational agent may provide the emotional
care in a session with the user. The electronic conversational
agent may be, such as, a chatbot. Conventionally, a chatbot may
conduct automated sessions with a user. Herein, “session” may
refer to a time-continuous dialog between two chatting
participants and may include messages and responses in the
dialog, wherein “message” refers to any information input by
the user, e.g., queries from the user, answers of the user to
questions from the chatbot, opinions of the user, etc., and
“response” refers to any information provided by the chatbot,
e.g., answers of the chatbot to questions from the user,
comments of the chatbot, etc. The term “message” and the term
“query” may also be interchangeably used.

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