A new update prevents users from creating or viewing email in
Microsoft Outlook desktop client, according to numerous user
reports. Microsoft’s Outlook has suffered a massive
hour-long outage this evening, with users reporting that they
cannot view emails or create emails using Outlook for Windows.
This issue primarily manifests as some messages cannot be
viewed or delivered and users are getting a blank screen in
Outlook shortly after they receive or send emails.
The bug has been spotted in Outlook Build 13929.20372 (version
2104) and it seems to be hitting the Windows app
only. Microsoft has confirmed the reports and it said that
users are affected worldwide, and the official workaround is to
use an alternate device, such as Android or iOS.
“I cannot get messages to fully load in Outlook. If I go to the
web interface, they load, but not in the application itself,” a
user wrote in a Reddit thread.
“The issue I am seeing is when you click and open an email the
text appears for a second then disappears. When you reply text
doesn’t appear in the email. Basically just a white screen,”
another user noted.
In this case, rolling Microsoft Outlook back to the version
that preceded the current one should resolve the problem that
prevents viewing or creating emails.
How to fix Microsoft Outlook issues with viewing and creating
To fix the Outlook bug where emails cannot be viewed or
composed, follow these steps:
- Open Command Prompt with administrator
- Type cd “C:Program FilesCommon Filesmicrosoft
sharedClickToRun” and press enter.
- Type officec2rclient.exe /update user
- Press enter.
- Restart the Outlook client.
Once done, sit back and wait while Outlook update reverts. We
have tested this on our systems and it worked perfectly.
If you’ve followed the steps correctly, Outlook should no
longer suffer from email issues.
Keep in mind that Office updates are pushed automatically,
which means you will also need to temporary disable the
To turn off Automatic Updates so Outlook doesn’t try to update
itself again once, launch Outlook client and click File >
Account. On the next screen, click the “Update Options”
button and choose Disable Updates.
Close the program.
If you’re still having problems with Outlook, you can also try
“safe mode” to start the client without extensions, a custom
toolbar and advanced settings. To open Outlook in safe mode,
press and hold the Ctrl key, and select the Outlook shortcut
pinned to the desktop.
Select “Yes” to confirm that you want to open Outlook in safe
Microsoft is rolling out a fix for Outlook email issues
In a series of statements, Microsoft confirmed that they’ve
identified the root cause and fix is being deployed worldwide.
Microsoft also noted that the Outlook bug where emails are
partially loaded will be fixed
“over the next 3 to 4 hours”. After the fix has been deployed,
users will need to restart the Outlook client to view and
create emails again.
“We expect to restore service to affected users by May 12,
2021, at 3:00 AM,” the company said in a new statement.