Microsoft Teams users reporting screen refreshing issue on Android

Microsoft Teams refreshing bug

A new update to the Microsoft Authenticator app and Intune
Company Portal has brought a frustrating “refreshing” or
display flicker bug, according to various reports. Users are
reporting that they’re unable to launch Microsoft Teams,
Outlook and Power apps on Android.

Some have told us that apps like Microsoft Teams is “unusable”
after recent updates and it keeps refreshing by itself.

One of our readers observed that the app feed seems to
constantly refresh every second and it’s almost impossible to
do anything. Signing out and back doesn’t work, and clearing
the app’s cache makes no difference. In some cases, users
removed and re-added their Office 365 account, but Teams would
still refresh.

The bulk of complaints about Microsoft Teams display flicker
issues have come via Play
Store and Microsoft
forums, with some suggesting that it’s related to a recent
update to the Authenticator app.

“App is literally unusable after the last update. When you open
the app, the screen constantly flashes and refreshes itself.
You cannot navigate from one section to another (like from chat
to teams). Rebooting fixes it temporarily for the first time
you open the app after rebooting,” a frustrated user wrote in
the Play Store.

“The app is constantly refreshing so you can’t even read your
messages or click into chats and other parts of the app. I
uninstalled and reinstalled and now it won’t let me log into my
business account. When I click on “get help with signing in”
and click “report an issue”, it leads to a zip file for me to
share,” another user explained.

Microsoft is investigating Teams and other apps refreshing bug

In an update to the admin portal, Microsoft confirmed that
users will only be impacted if they’re using the most recent
version of Microsoft Authenticator (version 6.2104.2518) and
the Intune Company Portal (version 5.0.5123.0) while also
connected to a network with issues.

Microsoft has developed and validated a fix for this issue and
it’s still being deployed to affected users. More users are
expected to receive the fix by Friday.

“In parallel, we’re monitoring the deployment to ensure it
successfully resolves this issue and saturates as expected.
Users can now also opt into using the public Beta of Microsoft
Authenticator and the Intune Company Portal via version number
6.2104.2785 to alleviate impact,” the company said.

How to fix Microsoft Teams refreshing bug on Android

Users have confirmed that they managed to resolve and address
issues with Teams by updating the Authenticator app to the beta
version.

This is a temporary solution, but it seems to be working for
most users, according to reports in the Microsoft
community forum.

In some cases, you can turn off WiFi and switch to the cellular
data or “stable network” and wait for approximately 30 seconds
before reloading the Teams app.

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