Windows 10’s March 2021 cumulative updates are causing serious
problems for some people and it’s still not clear how
widespread the issue is. The problem was first reported by
users of both Windows 10 consumer edition and Windows Server
when their devices crashed abruptly with the
“APC_INDEX_MISMATCH” stop error code.
In addition to blue screens,
users reported that their printers are failing to fully print
the documents, apparently due to some kind of compatibility
issue in the March cumulative updates – although exactly why
this problem is experienced wasn’t clear until today.
A Microsoft spokesperson has now confirmed that the company is
aware of the Blue Screen of Death issues caused by the
following cumulative updates:
- KB5000802 (version 2004/20H2)
- KB5000803 (Windows Server)
- KB5000808 (version 1909)
- KB5000809 (version 1809)
- KB5000822 (version 1803).
In these cumulative updates, there is a worrying
“APC_INDEX_MISMATCH” and “win32kfull.sys” Blue Screen of Death
that the bug is hitting devices with Type 3 printer drivers
only. It does not affect printer drivers that are Type 4.
Before applying the cumulative updates, Microsoft recommends
verifying the type of your printer driver:
- Open Windows Search.
- Type printmanagement.msc.
- In the Print Management window, expand Print Servers.
- Click on “computer’s name”.
- Select Printers to see the Driver Type for installed
Before following the above steps, you must have the “Print
Management Console” enabled in Windows 10. To enable the
console, search for ‘manage optional features’ in Windows
Search. On the optional features screen, click on ‘Add a
feature’ and enable Print Management Console.
If you see Type 3 printer drivers in the Print Management
Console, you should either skip the update or stay prepared for
the Blue Screens.
Workaround for APC_INDEX_MISMATCH stop error
If you’re already using the latest cumulative update and you
have got the blue screen problem, Microsoft recommends
following these steps:
- Open Command Prompt (elevated)
- Run the following command after replacing
“KX driver for Universal printing” with the name of your
rundll32 printui.dll,PrintUIEntry /Xg /n “KX driver for Universal printing”
- The above command will open the printer
user interface dialogue box. In the attribute field, if it does
not say ‘direct’, run the following command to enable direct
rundll32 printui.dll,PrintUIEntry /Xs /n "KX driver for Universal printing" attributes +direct
- Close the printing interface and Command Prompt.
Microsoft also confirmed that it’s working on another update
and a solution will be available in the coming week.