Microsoft is working on a fix for Windows 10 KB5000802 BSOD bug

Windows 10 Blue Screen error

On March 9, Microsoft published several cumulative updates for
different versions of Windows 10.
Windows 10 KB5000802 for version 2004/20H2, KB5000803 for
Windows Server, KB5000808 for version 1909/1903, and more.

These cumulative updates were meant to ‘fix’ several bugs that
have been hanging around since last month. While most of the
security issues are now fixed, it seems like the
Windows 10 March 2021 update has a critical problem of its
own, which could crash your PC when you click on the print
button.

Several users told us that they’re getting a blue screen (BSOD)
when they try to print their documents using popular apps, such
as Microsoft’s own Notepad and LibreOffice.

In a new statement, a Microsoft spokesperson has now confirmed
the company is actively working to resolve the Blue Screen of
Death bug impacting a “subset of customers using certain
printers”.

It’s not yet clear how the fix will be deployed, but it’s
possible that Microsoft is preparing an emergency update to
address the problem.

In our tests, we also observed that the rollout of the Windows
10 KB5000802 update was briefly paused for at least eight hours
on March 10. However, the update later returned back and
Microsoft confirmed nothing was changed.

“The KB itself has not changed from its initial release on
Tuesday between getting paused and unpaused,” Microsoft’s
software engineer tweeted.

How to fix printing and BSOD issues after March 2021 updates

According to user reports seen by us, this problem appears to
be happening with a variety of printers, including Kyocera and
Ricoh. Users told us that rolling back the last installed
update seems to solve the issue, but some users also confirmed
that they are unable to uninstall the Windows 10 patch.

Rolling back the patch will also expose users to security
issues. If you don’t want to uninstall the update, there’s a
new workaround – offered
by Microsoft’s software engineer – and some folks have
confirmed that the temporary fix is working.

To fix BSOD error after KB5000802, KB5000808, KB5000803 and
other updates, Microsoft employee recommends ‘Direct Printing’
feature. When the Direct Printing feature is enabled in Windows
10, 32-bit apps will print on 64-bit OS without crashing.

This is solution is particularly useful if you use 32-bit
programs. For those unaware, apps such as Acrobat and
OpenOffice launch in 32-bit format, which means the workaround
should be enough for some folks.

To get started, first you need to identify the name of your
printer and make a note of it.

Once you’ve identified the printer model/name, launch elevated
Command Prompt and run the following command after adding your
printer name:

  run rundll32 printui.dll,PrintUIEntry /Xg /n "Kyocera TASKalfa 1800 KX"

In the above command, you need to replace the text insider ”
” with the name of your printer.

If you see the ‘Direct’ value on the line of the attribute,
that means you’re already using direct printing. Otherwise, you
can use the following command to enable the direct printing
feature:

  rundll32 printui.dll,PrintUIEntry /Xs /n "Kyocera TASKalfa 1800 KX" attributes +direct

If nothing works, there’s also a second and most advanced
method. This requires you to download Application
Compatibility Toolkit and then follow the steps published by Microsoft to
apply the “PrinterIsolationAware” fix for both 32-bit and
64-bit programs.

In some cases, all these solutions don’t seem to be viable and
rolling back the update could be the best solution.

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