Microsoft is investigating Windows 10 bug that messes login credentials

Windows 10 Credentials

Last month, we reported about one new
issue in Windows 10 that could disrupt the Credentials
Manager, making it difficult for consumers and even
business customers to log in to certain apps, such as Google
Chrome. In addition, this nasty bug could also log you out of
your websites randomly if you save your credentials on Windows

Based on new findings, it appears that the bug is hitting apps
that use DPAPI (Data Protection API) to protect user-stored
credentials via Windows Credentials Manager.

Basically, DPAPI is an API that is used by desktop apps for
protecting your saved passwords when you don’t want to enter
them again when you log in to apps or website.

You might not have realized it but several apps use Data
Protection API and it’s a core component of Windows 10. After
Windows 10 version 2004 or a recent cumulative update, a bug
causes Windows 10 to forget stored passwords for apps, such as
Chrome, VPN services, etc.

“Chrome logs me out multiple times a day on all my websites.
Interestingly, Edge has the same issue (I’m guessing due to
Chromium engine). Also getting “unable to sync” or login errors
on Microsoft’s own apps as well, such as: Mail, Calendar and
OneDrive,” one user noted, and there are similar complaints on
the forum (1,

Speaking to Windows Latest, Microsoft confirmed that they’re
aware of the reports and are actively investigating the
problem. While Microsoft told us that it’s looking into these
reports about the issue, an official workaround is not yet

Windows 10 sign-in options

According to reports that we’ve seen, the bug affects a number
of apps, including Edge, Chrome, Acrobat, Outlook, OneDrive,
and even VPN services. Microsoft has launched a separate
investigation into a problem with authenticating a VPN through
Windows Security feature.

Interestingly, Chromium engineers also launched their own
investigation into the issue, but their initial findings
suggest that the problem is with Windows 10 and it affects
other apps on the system that are using DPAPI (Data Protection

While this is far from the annoying Windows 10 problems we’ve
seen in recent months, it’s still a frustrating issue as a lot
of people rely on the Credentials Manager.

If you’ve upgraded to Windows 10 version 2004 and you’ve issues
with your saved credentials or browsing sessions, you can
either wait until Microsoft patches bugs or
reinstall Windows 10 May 2020 Update using the ISO images.

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