Yesterday, we reported that
Windows Update is experiencing issues where the Windows 10
devices could not connect to the servers. The reports revealed
that some users with certain internet connection are unable to
check for updates in Windows 10. It also revealed that
Microsoft Store (Windows Store) is broken and users cannot
download or updates the apps and games.
When the users are checking for updates on their Windows 10
PCs, they are greeted with an error that says the system
couldn’t connect to the update service.
“We’ll continue to check daily for newer updates. We couldn’t
connect to the update service. We’ll try again later, or you
can check now. If it still doesn’t work, make sure that you’re
connected to the Internet,” the error reads.
Some users claimed that it is a problem caused by DNS settings
offered by certain ISPs and Windows Update service can be
restored by modifying the DNS to use Google DNS or
Cloudflare’s. It’s not known what caused this issue, but
changing the DNS settings does help in some cases.
It appears that the software giant is aware of the problems
with Windows Update and Microsoft has acknowledged it in a
Reddit post. Microsoft says that they are investigating the
reports and more information will be shared soon.
“Microsoft is aware of this issue and is investigating. We’ll
provide more information as it becomes available,” a
Microsoft’s software engineer confirmed the reports in a
As Microsoft is already looking into the reported issues, it is
likely that the Windows Update service will be restored sooner