As we reported yesterday,
Windows 10 KB5000802 update has been crashing PCs with
multiple and endless BSOD. In a statement, Microsoft has now
confirmed that the March 2021 cumulative update is causing
serious issues for some devices connected to certain printers.
According to reports, nearly all supported versions of Windows
10 are affected, which includes version 20H2, version 2004,
version 1909, and even version 1803/1809. In an update to its
support document, Microsoft confirmed a number of Blue
Screen of Death (BSoD) – or critical system crashes – are
caused by March 2021 updates.
Here’s a complete list of affected Windows 10 versions and
their update KB ID (build numbers):
- Windows 10 version 1803 — KB5000809 (OS Build 17134.2087)
- Windows 10 version 1809 — KB5000822 (OS Build 17763.1817)
- Windows 10 version 1909 — KB5000808 (OS Build 18363.1440)
- Windows 10 version 2004 and 20H2 — KB5000802 (OS Builds
19041.867 and 19042.867).
Microsoft noted that users might receive an “APC_INDEX_MISMATCH
error” with a blue screen when attempting to print to certain
printers in some apps. It’s unclear how many printers are
affected, but several users told us that they’re seeing the
issue on printers from Kyocera Ricoh, and others.
This suggests that the problem is not exclusive to a particular
printer brand and it’s possible that the latest update has
compatibility issues with certain printing drivers.
Microsoft is still investigating the problem and more details
will be published soon.
How to fix the Blue Screen of Death error
The good news is that there’s a relatively simple fix for Blue
Screen of Death crashes: uninstall the cumulative updates and
pause the updates for at least 7 days or until the problem is
fixed by Microsoft.
To do this, open Control Panel > Programs & Features >
Viewed installed updates. Select the update and click on
If the process fails via Control Panel, you can also use
For version 2004/20H2, use the following command:
- wusa /uninstall /kb:5000802
For version 1903/1909, use the following command:
- wusa /uninstall /kb:5000808
You can use the same command for any version of Windows 10, but
make sure that you replace the update numbers after KB with the
one that you wish to uninstall.