If you believed that skipping Windows 11 upgrade would spare
you from the ongoing issues in the latest updates, then we have
some bad news for you. While Windows 11 update (KB5015882)
broke the Start menu, users have also reported annoying issues
in Windows 10 KB5015807.
KB5015807 is part of Windows 10’s July 2022 Patch Tuesday cycle
and it includes fixes for several individual files involved in
making the operating system and other Microsoft apps or drivers
work. The Patch Tuesday updates generally include fixes for
critical security issues that could allow viruses to infect
Users are reporting that Windows 10 KB5015807 fails to install
on some systems and the download abruptly ends without any
warning. This has been flagged by users in the Feedback Hub and
as well as Reddit:
“There were some problems installing updates, but we’ll try
again later. If you keep seeing this and want to search the web
or contact support for information, this may help:
(0x800f0831),” the error message reads, providing no clue as to
what went wrong during the installation.
KB5015807 breaks printing in Windows 10
In addition to installation failures, users have also reported
that Windows 10 July 2022 update could break the printers. The
printers would re-install another instance of the printer, and
both instances don’t have an assigned port (USB) assigned,
therefore causing all printers not to print at all.
This has been confirmed by the company in
an update to the support documentation.
In the updated document, Microsoft noted the company has
received reports of devices creating duplicate copies of
printers already installed on the same. The duplicate entries
use a similar name and the suffix “Copy1”, and apps that rely
on the specific name cannot print.
The update also affects the normal printer usage and normal
printing operations may not work.
Microsoft is currently working on a new update to address the
problem, but there’s a temporary workaround to fix issues in
- Open the “Settings” app.
- Navigate to the “Bluetooth & devices” section and look for
a duplicate copy of a printer. You can remove the copies of the
printer and continue using the original installation.
- You can also install the latest driver for your printer if
you continue to run into the same problem. Another workaround
involves reinstallation of the printer after successfully
removing it from the system.
“We are presently investigating a resolution and will provide
an update when more information is available,” Microsoft noted.
Printing errors in Windows 10 or Windows 11 have been a
long-standing issue for several months now. Microsoft has
released patches and updates to address the issues with
printing, but updates have resulted in additional issues.
It’s likely that Microsoft will be paying more attention to
fixing the issues once and for all, and the printing situation
will eventually get better.