Microsoft Answers staff will no longer provide support for older products

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Surface RT
Image Courtesy: TechRadar.com

Microsoft earlier this week announced that the answers forum
will no longer provide technical support for older products.
The forum will continue to exist, but Microsoft’s technical
support staff will no longer review or answer the questions
related to Windows 7, 8.1, old Surface devices and other older
products.

Microsoft has officially announced the new product support
changes, and it will come into effect in July 2018. While
the company won’t answer the answers, users can still use it
and interact with each other.

It’s worth noting Microsoft Staff will continue to moderate the
answers forum to ensure a safe environment. Microsoft is
discontinuing forums support for the following products:

  • Windows 7, 8.1, 8.1 RT
  • Microsoft Security Essentials
  • Internet Explorer 10
  • Office 2010, 2013
  • Surface Pro, Surface Pro 2, Surface RT, Surface 2
  • Microsoft Band – this topic will be locked. Users are
    invited to participate in Microsoft Band 2 topic.
  • Mobile devices forum – Microsoft support will continue in
    “Other Windows mobile devices” topic
  • Zune – this topic will be locked, but will remain
    available for browsing

Effective July 2018, the Microsoft Community
forums listed below will shift support scope and Microsoft
staff will no longer provide technical support there. There
will be no proactive reviews, monitoring, answering or answer
marking of questions. The forums will still be moderated by
Microsoft agents to ensure participants can engage in a safe
and positive environment,” Michelle Mad, moderator said in
a statement.



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