Last week, various reports from
Windows 10 users revealed that Windows Update is broken in some
regions and the issue has something to do with default DNS
settings applied by certain ISPs. Various users reported that
Microsoft isn’t at fault as the issue is linked to Comcast in
the US and BT internet services in the UK.
Comcast user on Xfinity forum revealed that Windows Update and
Microsoft Store services can be restored by changing device’s
IPV4 and IPV6 DNS from the ISP’s default to Google DNS (126.96.36.199
Late last week, a Microsoft employee stated on Reddit that the
software giant is aware of the issues and more information will
be shared later. It’s been almost 4 days and Windows Update
services are still down, according to the latest reports.
comment section of our article, multiple users noted that
Windows Update is broken for them as of yesterday. In
another article, one user noted that Windows Update is not
working for him in the UK with BT internet connection.
Similarly, a Reddit discussion
started yesterday morning states that Windows Update is still
not working for various users.
All these reports suggest that Microsoft or ISP hasn’t fixed
the issue resulting in the outage of Windows Update and
Microsoft Store in some regions. It remains unclear if this
issue is specific to users on Comcast and BT but if you are
experiencing this issue, simply change the DNS to use Google’s
public DNS (188.8.131.52 and 184.108.40.206) or Cloudflare’s
You can change it from Windows 10’s Settings > Network &
Internet > Ethernet > Change adapter settings or your