On May 21, 2019, Windows 10 May 2019 Update started rolling out
to compatible devices. This is the seventh big upgrade to
Windows 10 and it comes with a new of features aimed at both
consumers and enterprises. The update comes with UI
Windows Sandbox, Reserved Storage, a new light theme, and
Windows 10 May 2019 Update (version 1903) is off to a good
start and fewer issues have emerged online, but it’s not a
flawless release. Windows 10 May 2019 Update known issues
include Windows Sandbox launch errors, Black Screen in
Microsoft’s Remote Desktop windows, driver incompatibilities or
not being able to use dGPU on some hardware.
Several issues are listed as being under investigation and
workarounds are available for some.
Windows 10 May 2019 Update (version 1903) bugs and issues
The following issues of Windows 10 May 2019 Update (version
1903) are known currently:
Sandbox launch errors
In May 2019, Microsoft acknowledged that Windows Sandbox
feature may fail to launch on some systems. In the support
document, Microsoft explains that the error is experienced on
certain systems with multiple language packs installed.
Microsoft is working on a resolution, estimated to be available
in late June. An official workaround is not available at the
moment, but you may need to reset the PC to access Sandbox
For many users,
Windows Sandbox is broken down with error 0xc0370106, while
others are getting generic error code 0x80070002.
Windows 10 May 2019 Update crashes graphics-intensive apps and
games on Surface Book 2 with dGPU. Microsoft says the
dedicated GPU might also disappear from device manager on
Surface Book 2.
If the dGPU disconnects on your device after the update and you
are also experiencing app crashes, Microsoft recommends you to
click the “Scan for hardware changes” option in Device Manager.
Microsoft has placed a “compatibility hold” on affected Surface
Book 2 units with Nvidia dGPUs. Windows 10 version 1903 won’t
be offered on these devices until the issue is resolved.
Remote Desktop black screen
Microsoft is aware of a bug that causes a
black screen in Windows 10’s Remote Desktop windows. The
problem has been mostly reported on outdated hardware or
devices with outdated graphics.
Users will experience the black screen when initiating a Remote
Desktop connection to Windows 10 version 1903 device with
outdated GPU version.
Microsoft says it is working on a fix.
On some devices with certain Intel drivers, display brightness
adjustments may not apply. The brightness wouldn’t apply to the
monitor even after modifying brightness settings.
Microsoft says users can restart the device to apply the
brightness changes. To safeguard users, Microsoft has blocked
the upgrade on affected devices.
Camera app launch problems
Windows Camera may fail to launch with error 0XA00F4243 on PCs
with Intel RealSense SR300 and RealSense S200.
Users may get an error message “close other apps, error code:
0XA00F4243.” The upgrade block is in place on machines with the
aforementioned camera hardware.
Wi-Fi connectivity problem
Microsoft says users with old computers will experience loss of
Wi-Fi connectivity. The issue is experienced when you install
May 2019 Update on old computers with outdated Qualcomm driver.
The upgrade block is in place, but you can install the latest
Wi-Fi driver from your device manufacturer to bypass the block.
AMD RAID driver incompatibility
Microsoft recommends users to ensure AMD Raid drivers are
up-to-date. AMD Raid systems with driver versions lower
than 184.108.40.206 cannot download and install the feature update
at the moment.
Upgrade block is in place for devices with older drivers.
You can also use Microsoft’s Update Assistant tool to find out
why the May 2019 Update is blocked on your device.